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Welcome to Jakin ID support website which it is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in a subcategory to find the useful information or do further troubleshooting to solve any issues.

Note:To submit a support ticket,we will get back to you as soon as possible, typically within 6 hours.And we will only serve the hardware/software which are under warranty. If only software is under warranty, we will ONLY support the software and WILL NOT service any issue related to hardware and vice versa for hardware. .

» Subcategories:

ACTA3 Mobile Kit
IP-reader PoE
RFID Card WiFi/3G
UPS Desktop enrollment
IO Board Accessories
UHF Long Range Reader Barcode Reader
AMS Sync. software
Smart Time TA software
ID-Video AMS Desktop Enrollment
Gold Finger Mobile Apps
Middleware API/SDK
the 3rd party system integration device API
AMS API Agent 2
Google Cloud integration
Lift control integration
User Manuals
IP-reader IO board
Demo Sites
Technical Support Statement & Warranty Program
Jakin Technical Support Statement & Warranty Program
Troubleshoot Guidelines
Application Software
Network Security
Integration with Oracle HRMS/HMS
Integration with CCTV video
Two VAR videos
ACTA3 introduction
AMS software introduction
» More topics
Certificates &    Brochures
Technical Training(videos&presentation)
AMS:AMS server
AMS:Device registration
Device Demo
Device Web UI
IP-Reader Reset
» More topics
Home Installations
Steps to connect ACTA3 device remotely from public network using web browser or Android phones/Tabs.
Network Security
What were versions of SSL and TLS that the device supported?

» Top Knowledgebase articles:





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