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Troubleshoot Guidelines
Suggested knowledgebase articles:

Knowledgebase Troubleshoot Guidelines

Hardware

  • How to access the device using dual access method? e.g. SC/QR code + FACE or SC/QR code + FP or SC/QR code +PIN method.
  • How to Copy/Remove FP data to Smart Card(ACTAtek MiFare card) for double access security?
  • What is the type of door contact for device's Door Sense connection?

Application Software

  • How to remove a registered device from the AMS Terminal List page if it is out of service and was not un‑registered beforehand?
  • How to resolve the issue that Access Manager Suite failed to sync. the updated data to the registered device?
  • How to resolve the AMS Configuration Error or Access to Database file is not allowed error?
  • More topics »

Network Security

  • How to configure AMS to support the encrypted SSL communication?

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