ACTAtek Offline in AMS – Troubleshooting Checklist

To help troubleshoot the client's network connection problem further from the registered device to the AMS server.

Please follow the steps below to enable and retrieve (copy/paste) the 'AMS Host Offline Network Test' log information. 

1. Enable the Network Test:

   • Navigate to the device's [Access Client Setup] page on the device.
   • Enable the 'AMS Host Offline Network Test' function.

2. Reference the Example:

   • Refer to the attached file for an example of how to perform this test.

3. Wait for Completion:

   • Allow the test to run for a few minutes after enabling the function to ensure it gathers sufficient data.

4. Retrieve the Log Information:

   • Once the test is complete, copy the network test log information generated by the device.

5. Send the Log Information:

• Paste the copied network test log information into a TXT file, and send it to us for further analysis.

Note:

The 'AMS Host Offline Network Test' function is supported from ACTAtek4 firmware version 4_00.2413 or above.