How can I resend a registered device’s event log data to the AMS SaaS domain database?

Step 1. Log in to the target domain device’s [Terminal List] page and delete any existing server list(s).

Step 2. Log in to the target AMS SaaS domain, then go to [Access Manager] → [View Terminal] → [Details] and click the [Update] button.

Step 3. Once updated, AMS SaaS will send a ‘GENERAL SETTING’ sync job to the device to automatically update the AMS SaaS Agent endpoint URL, for example:

http://AMS SaaS server IP address or domain name/AccessServer/AgentService.asmx

or

https://AMS SaaS server IP address or domain name:443/AccessServer/AgentService.asmx

Step 4. Log in to the registered device’s [Remote Door Open] page and click the [Open the Door] button to generate a new event log. This will trigger the device to resend event log data.

Step 5. Return to the registered device’s [Terminal List] page to verify the Event Logs sync status.

Note:

• If AMS SaaS is using https, ensure you log in to the target AMS SaaS domain, then navigate to [System Setting] → [Edit/Delete Server] → [Edit].

• Confirm that the Agent Server IP address is entered correctly with https, and the port is set to 443.

• See the attached file for an example: https://AMS SaaS server IP address or domain name/