After registering the device with AMS, I did not see any Event Logs being sent to AMS. What should I do?
Please double check the device's [Terminal List] webpage to see if the [Server List] is empty .If the answer was yes,it will be the root cause that the registered device does not know where to send the Event Logs data to.See the attached file as an example.
So in this case,under the [Server List],you will need to click [Add] to add the AMS server Endpoint URL like below together with the correct [Magic] key entered as you had setup at AMS [Server Setup] setting.See the attached file as an example.
http://IP address or Domain Name of AMS server/AccessServer/AgentService.asmx
Once the above setting is configured ready,you can click [Submit] button to start to push/send the Event Logs back to AMS server ,and the 'Send Log Status' will show "Synchronized".