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When Users try to access the device,the device is showing "Unauthorized" rejection? Why ? Article not rated yet
Please kindly check the below troubleshooting steps for the "Unauthorized" rejection issue.  
What were Event Logs "Case Is Opened" and "Case is Closed" about? Article not rated yet
The event logs -"Case Is Opened" and "Case is Closed" will be logged when the device's back side tamper switch button was not firmly attached to the wall mounting bracket.Please kindly check with the ...
How to connect ACTAtek device with Fire alarm Interface to manage emergency situations? Article not rated yet
Please check this link for more details about ACTAtek device for Access Control Fire Alarm integration and usages during emergency situations.     
What is the 2-digit Duress Code in terminal-setup and how to configure it? Article not rated yet
The '2-digit Duress Code' was used for when someone was under the threat to open the door,he/she can enter the pre-defined 2-digit duress code along with his/her password. So the device will send out...
How to install an External Buzzer/Bell Article not rated yet
Important Notes: Attached Image is describes the wiring of a 12VDC external for use with the Door Bell option or the Bell Schedule option The use of an external Bell, Buzzer, Strobe or other 12...

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