Please close the DE software first,and also unplug the LogiPrint device.
After that please unzip the "ftrScanAPI_win10.zip" file,and then copy the "ftrScanApi.dll" file to overwrite the old file located at the below path.
C:\Program Files (x86)\ACTAtek\AMS (DE) Desktop Enrollment\
Once it is done,please plugin the LogiPrint device to the PC's USB port,and then open the DE software to see if the issue is resolved.
Attachments: ftrScanAPI_win10.zip
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