Jakinid Support Website > Help Desk ( > Knowledgebase

Search help:

After clicking 'Start FingerPrint Scan',an error message shows that Enrollment process failed.Error description:The frame source device is not connected.How to resolve the error?


Please close the DE software first,and also unplug the LogiPrint device.

After that please unzip the "" file,and then copy the "ftrScanApi.dll" file to overwrite the old file located at the below path.


C:\Program Files (x86)\ACTAtek\AMS (DE) Desktop Enrollment\


Once it is done,please plugin the LogiPrint device to the PC's USB port,and then open the DE  software to see if the issue is resolved.






Was this article helpful? yes / no
Related articles How to resolve the AMS Configuration Error or Access to Database file is not allowed error?
When adding the new users at the registered device,I got the "Add New User Failed" or "Server Inactive" message? How to resolve it?
Why do I always get a "Bad Quality" message during FingerPrint enrollment?
When trying to configure AMS with MySQL database,we got "Error: Unknown database 'test'".How can we resolve this error to finish AMS MySQL database configuration?
Article details
Article ID: 181
Category: AMS Desktop Enrollment software
Views: 787
Rating (Votes): Article not rated yet (0)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies