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Please kindly check the atached file for more information. |
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It will depen |
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The AMS 150 registered devices' limitation was related to the server side's performance .
If the customer had more than 150 devices ,they can configure some devices to register with AMS no.1 se... |
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Please double check the device's [Terminal List] webpage to see if the [Server List] is empty .If the answer was yes,it will be the root cause that the registered device does not know where to... |
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Preparation:
* O.S.:Windows 7 pro. SP1 or Windows Server 2008 R2 or above version was required.
* .Net Framework: .Net 3.5.1 Framework features enable ready. Also,.Net Framework 4.0 was installed ... |
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Yes,the AMS software was using Microsoft VS 2012 to develop it,and our R&D engineer was also testing it under Windows Server 2008 O.S..
Besides,please make sure tha |
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For your information,AMS was hosted at MS IIS web server,and the default port of IIS server was 80.
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Yes,please kindly check the below quick notes about the AMS software installation.
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To your concern regarding support is expiring in XX days or "Support has expired please contact your vendor" message in AMS.
This is a message to alert the end user that their warranty for their A |
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Step1.Login to device's [Terminal List] page.
Step2.Click No. 1 Server List to modify the EndPoint URL.
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For your information, the Reg. user column info.under AMS terminal list page will only be updated when there was a data changed at the registered device e.g.update user name or add new users etc.
&nb... |
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Please follow the below steps to setup the AMS DB.
1.Login to AMS [Database Configuration] page
2.Under [Database Type],please select [MySQL] first.Once done,you will be able to see ... |
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Please check the below link from Microsoft website about how to deal with this issue.
Microsoft Silverlight may not work in recent versions of Google Chrome
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Regarding this issue,it is due to the client has enable AMS [Auto-IN/OUT] function under AMS [System Configuration]page.
So when the registered device fails to communicate with AMS server ,the registe... |
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Access Manager Suite software compatibility information:
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For your information,the AMS's Product Key was generated from PC's Mac Address.
So if the client had migrated the AMS installation to the new PC,the AMS Product Key will be changed again due to... |
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Please kindly referred to the attached file for more information. |
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Please make sure that the IIS features,and its subfeatures were installed ready before clicking AMS 'setup.exe' to continue to install the AMS software.See the below step-by-step instructions as an ex... |
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Once the device was registered with AMS software ready,the device's [Access Group/Rights] settings will be ported over to AMS Web UI to do the configuration.
The below were the step-by-step guides to... |
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Please kindly check the below information,and the attached file as an example.
TIMESTAMPS : the standard time UTC of event logs received from the reader/terminal
LOCALTIMESTAMP: the conver... |
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Regarding the "Add New User Failed" or "Server Inactive" error message,the below are the possible causes.
So please kindly check ,and help resolve them before adding new User at the registered device.... |
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Please kindly referred to the attached file. |
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Please kindly check the attached file about the screenshot files captured from AMS reports. |
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Please kindly check the attached file for more information. |
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1. Install AMS at new Server/PC.
Note:
Please help provide the new AMS server's Product Key,and also the old/existing AMS's Product Key,and its screenshot file o... |
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Please kindly check the attachment file for more information. |
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Issue: When trying to configure AMS with MySQL database,we got "Error: Unknown database 'test'".
Step-by-step solution:
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