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Why do I receive the message-"Your support will expire in XX days" or "Support has expired please contact your vendor" after I Login to AMS?


To your concern regarding support is expiring in XX days or "Support has expired please contact your vendor" message in AMS.

This is a message to alert the end user that their warranty for their ACTAtek and AMS is coming to end within those 30 days. They have had the system for 1 year and it will be a good time for them to purchase extended warranties for their ACTAtek so we can continue to provide warranty for those units.

Please kindly work with your vendor to contact ACTAtek sales or support team for the renewal of AMS.



For AMS version or 1.2.5.X above version,the customer does not need to request for a new AMS key,and can continue to use the existing AMS version as normal . But there will be no software upgrade,and support services provided due to the technical support is expired already.See the below screenshot file or the attached files as an example.





ams_expired.jpg ams_expired.jpg
ams_expired_already.jpg ams_expired_already.jpg

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Article ID: 34
Category: AMS Software
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